Monday, May 17, 2021


BROWN COUNTY, Wis. (WBAY) – It’s all methods go, a lot to the aid of Brown County first responders and dispatchers.

Almost two years in the past, Motion 2 Information first instructed you about main issues when the county tried switching to a brand new pc dispatch system, inflicting delays and potential security issues for police and firefighters.

RELATED: Police fear new computer dispatch system is putting lives at risk

The brand new alternative system, on-line and reside for lower than every week, seems to be a lot improved.

When law enforcement officials and firefighters throughout Brown County are dispatched to an emergency from contained in the 911 middle, the knowledge they want continues to be proper at their fingertips, and the individuals who want the assistance are getting it simply as quick as they all the time have.

Meaning the county’s new computer-aided dispatch system, referred to as Flex, is working prefer it ought to.

That’s an enormous aid to Public Security Communications Director Cullen Peltier.

“It’s undoubtedly going higher than than our final improve, and hopefully we will proceed that via till we’re again to regular, so to talk,” says Peltier.

In January of 2019, we confirmed you the issues police and firefighters encountered with the previous system, referred to as XCAD, the place a map confirmed a fireplace engine within the Greenland Sea, north of Iceland.

RELATED: Brown County rolls back to 18-year-old emergency dispatch system

Easy site visitors stops took half-hour for officers to put in writing tickets, and but different officers fearful about their security, telling us they weren’t persistently getting wished data or felony histories of individuals they encountered.

These mounting troubles prompted the county to rapidly scrap that XCAD system, reverting to the 18-year previous getting older software program that they had been getting by with, whereas workers on the dispatch middle, together with 19 fireplace departments and greater than a half dozen regulation enforcement companies, constructed an intricate, detailed new system, name by name.

“We now have to construct all these suggestions for each sort of name that there’s. So for a fireplace division, we’re constructing it for a CO name. We’re constructing it for a construction fireplace. We’re constructing all of the totally different calls in there, and that’s all achieved manually. What companies, what rigs will go for what company, for what sort of name,” explains Peltier.

Final week Tuesday, first responders throughout the county held a collective breath when it went reside, however Peltier says they solely skilled very minor, simple to repair points, like including totally different maps and studying new codes, all issues to which everybody within the system is rapidly adjusting.

“There’s a studying curve,” he says. “And we’ve we’ve tried to reflect the previous system as a lot as potential for ease, however there are some particular variations. It’s actually working collectively, and I believe the companies have achieved a very good job of that.”

Peltier says the county didn’t find yourself paying the complete worth for the failed system, so this new one didn’t come at an extra price to taxpayers.

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