It was an unlikely assertion from one of many world’s largest corporations, however for a short interval on Saturday afternoon it appeared that Amazon had pledged its backing to a united Ireland.
The tech firm has now apologised after telling a resident of Northern Ireland that he couldn’t watch its rugby union protection as a result of he didn’t stay within the UK.
Chris Jones, from Ballyclare in County Antrim, had spent a day struggling to observe England’s recreation towards Georgia, which was being aired on Amazon Prime Video.
Out of desperation he turned to Amazon’s buyer assist account on Twitter for assist, solely to be advised he was blocked for geographical causes. “We apologize however upon reviewing your location you’re in Northern Eire. Rugby Autumn Nations Cup protection is solely accessible to Prime members primarily based within the UK. We don’t have the rights to different territories,” the Amazon account mentioned.
The response swiftly went viral, attracting tens of hundreds of responses and political consideration.
Amazon appeared oblivious at occasions, requesting “additional particulars” after a person complained: “I ordered 32 counties for next-day supply and it’s developing on 100 years of partition. Can I get a refund?”
In response to these mentioning that Northern Eire is a part of the UK, Amazon replied: “Thanks for reaching out to us. We’ll make sure to move your suggestions alongside to the suitable workforce.”
When one other person complained about bother accessing the rugby union stream, Amazon replied: “Hello there! We apologize for the troubles.”
The Northern Eire justice minister, Naomi Lengthy, joked that Amazon had prompted an “worldwide incident” with its customer support responses.
The corporate declined to remark additional however insisted it was a easy error. “We apologise for the error in our colleague’s response. Our Prime Video subscribers in Northern Eire and the remainder of the UK can entry and watch the Rugby Autumn Nations Cup on Prime Video as a part of their subscription,” it mentioned.
Amazon employs hundreds of employees in Eire, and has a big customer support centre in Cork.
Jones, the person who had complained to Amazon, was amused by the responses. He mentioned: “I used to be fairly near the top of my tether by that time as a result of I’d already been speaking to 5 or 6 totally different folks (or bots, who is aware of) on webchat and Twitter, simply attempting to elucidate what the difficulty was.”
Regardless of sparking a world incident, his tweet didn’t clear up his technical subject across the rugby match, he mentioned. “I didn’t get to see it in the long run!”