How to get Apple to fix your crackling AirPods Pro for free

(Pocket-lint) – When you personal the AirPods Pro and are experiencing static or crackling sound from the wi-fi earbuds, you’ll be able to formally ask Apple for a free substitute. The corporate may even have the ability to repair them for you. Here is every little thing that you must know.

What’s flawed with the AirPods Professional?

Apple has discovered that some AirPods Professional models could also be faulty. It “decided {that a} small proportion of AirPods Professional could expertise sound points, [including] crackling or static sounds that enhance in loud environments, with train or whereas speaking on the telephone”. Apple additionally mentioned energetic noise cancellation on some AirPods Professional models may not work as anticipated – “equivalent to a lack of bass sound, or a rise in background sounds, equivalent to avenue or airplane noise”. 

Are all AirPods Professional models affected?

Apple mentioned a small proportion are experiencing sound points. Plus, the problems solely have an effect on AirPods Professional models made earlier than October 2020. The sound points additionally solely have an effect on the AirPods Professional, not the original AirPods.

Tips on how to get Apple to repair or substitute your AirPods Professional without spending a dime

Apple mentioned it would repair or substitute affected AirPods Professionals at no cost. You’ll have to carry them to an Apple approved service supplier, make an appointment at an Apple Retailer, or contact Apple Help. Apple additionally mentioned its program solely covers “affected AirPods Professional for 2 years after the primary retail sale of the unit”. And no, since AirPods Professional instances are usually not affected by any of the sound points, they aren’t eligible to be mounted or changed.

Need to know extra?

Take a look at Apple’s support page for extra particulars.

Writing by Maggie Tillman.