It is the closest we’ll get to an admission from Apple that there is a drawback with its AirPods Professional ear buds.
Apple introduced, in a Friday assist replace, a free service program to handle “sound points” occurring in any of the in-ear headphones made earlier than October 2020. Meaning if one or each of your pods makes “crackling or static sounds that improve in loud environments, with train, or whereas speaking on the cellphone,” you’ll be able to take them in to Apple.
Apple additionally famous that points with energetic noise cancellation, “equivalent to a lack of bass sound, or a rise in background sounds,” are additionally included beneath the restore program.
Apple says you’ll be able to take your tousled headphones to an Apple Retailer or official Apple retail supplier and the corporate will repair the difficulty, freed from cost. There is not any deadline listed on the Apple assist web page to get your buds working correctly. Be mindful that is just for the pods, not the charging case.
For those who’re attempting to snag a free restore job, Apple mentioned your pods might be examined to confirm eligibility for the free repair.
The noise problem has been plaguing customers for months. A web-based discussion board on the MacRumors website has 16 pages of feedback about the issue. There’s even a reputation for it: Rattlegate.
The Professional model of the Apple ear buds cost $249. They had been first launched one yr in the past, Oct. 30 2019.